Shipping policy
Shipment processing times
Please note that all products on this website are hand-made, therefore, your order can take up to 5 business days to be manufactured.
After your order has been made, it will then be shipped with Royal Mail tracked delivery. Orders are not shipped or delivered on Sundays or bank holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, We will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Shipping method: Royal Mail 48 Hour Tracked
Shipment cost: £3.95
Estimated delivery time: 2 business days
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Shipping method: Royal Mail 24 Hour Tracked
Shipment cost: £4.55
Estimated delivery time: 1 business day
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Naiga Naturals Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
If you received your order damaged, please contact us at info@naiganaturals.co.uk with a picture of the item attached.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By visiting the contact page on our website
- By sending us an email at info@naiganaturals.co.uk