Terms and Conditions

Welcome to Naiga Naturals! By purchasing from our store, you agree to the following terms:

1. Ordering and Product Information

• All products are handmade with natural ingredients. Variations in texture, scent, or colour may occur — this is normal and does not affect the product’s quality.
• Sample sizes are available for selected products. We encourage you to try samples before purchasing full-sized items if you’re unsure about a product’s suitability.

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2. Returns and Refunds

• We do not accept returns or refunds if you dislike a product, due to hygiene reasons.
• Refunds or replacements are only provided for damaged, defective, or incorrect items. Please contact us within 48 hours of delivery with clear photos.

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3. Shipping and Delivery

• Orders are processed within 2-5 working days.
• You’ll receive a tracking number once your order is shipped (where applicable).
• Incorrect delivery addresses provided by customers may lead to delays or non-delivery — please ensure your details are correct.

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4. Missing or Undelivered Orders

• Report missing orders within 7 days of the estimated delivery date.
• For missing items in delivered orders, notify us within 48 hours, including photos of the package and contents.
• Orders marked as "delivered" by the courier will not be refunded or replaced unless clear evidence of a delivery error is provided.
• We may request a signed declaration for missing item claims.

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5. Fraud Prevention and Blacklisting

• High-risk orders or customers (e.g., those with repeated claims of non-delivery or missing items) may be flagged, and future orders may be declined.
• Fraudulent customers — including those found to have lied about missing items or non-delivery — will be permanently blacklisted and barred from placing further orders.

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6. Cancellations and Changes

• Cancellations or changes can only be made within 12 hours of placing an order.
• Orders cannot be cancelled or altered once shipped.

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7. Liability

• All ingredients are listed for transparency. Please review them before purchasing or email us for advice before purchasing if you have any allergies.
• Naiga Naturals is not liable for delays caused by third-party couriers or external events beyond our control (e.g., strikes, weather disruptions).

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8. Privacy Policy

• Your data is kept secure and used only to fulfil orders and improve your experience. We do not sell or share personal information.

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9. Contact Us

If you have questions or concerns, contact us at info@naiganaturals.co.uk.

 

Our contact information is below: 
Naiga Naturals Ltd.
info@naiganaturals.co.uk
Erith, Kent DA8 1JJ
(+44) 7497890661
Company number 11455535